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Frequently Asked Questions

Our Services and Editors

What do your proofreading and editing services include?
We tailor our editing services to fit the needs of your document.
When you submit your order, a project manager will apply your order details (including document type, formatting, English type, desired turnaround, and any instructions for the editor) and match your paper with our best available editor.

All of our editing services will focus on the following areas:
  • Proofreading (grammar, spelling, and punctuation)
  • Terminology and language use
  • Conciseness (reducing wordiness without changing meaning/effect)
  • Coherent logic
  • Clarity in meaning
  • Style (word and phrase choice, tone and flow of text)
  • Substantive feedback on topic development
  • Formatting to conform with applicable style guides
  • To read more about details for specific editing and proofreading services, choose the service type that best suits your needs:
  • Academic Editing Services
  • Admissions Essay Editing Services
  • Business and Corporate Editing Services
  • Can I get a free sample of your editing services?
    To demonstrate our superior editing quality and expertise to potential institutional and VIP clients, or to clients submitting lengthy works, we provide a short (~500 words) free sample edit, applying the service features of our Standard Editing service.

    If you are interested in receiving a free sample, please take the following steps:
    1. Create a Wordvice user account by going to our Join page. Fill out your user details and let us know what kind of editing service you are seeking and in which academic field.
    2. Contact us via the email address you used to create your account to let us know that you would like to receive a free editing sample. Include information about your requirements, such as the length of your academic work to be submitted (and/or an estimate of the number of documents you would like to edit) and any other pertinent information. Let us know why you would like to receive a free editing sample. Attach your file to be edited to the email.
    3. We will respond and let you know whether we can fulfill this request. If we provide a sample edit, we will send the revised sample to your email address. Take your time in reviewing the work of our highly qualified editorsㅡthe results will speak for themselves.
    Who will be editing my document?
    All of our expert editors are native English speakers with advanced degrees (PhDs and master’s degrees) and many years of experience editing academic and admissions documents. Once you submit an order, our automated Order Manager system will select a list of editors with the most relevant expertise, and our customer service team will choose the right editor for your document from this list. Once the revision has been completed, our Quality Assurance Team will conduct a final review before delivering your document. You can also communicate directly with your editor throughout the process. Don’t forget to give your editor a review score and add comments about your satisfaction with our service!
    Do you match my paper to an editor with expertise in my academic field?
    We know how important it is that your editor understands what your work is communicating. When you upload your paper for language editing, one of our project managers peruses the content and, using a state-of-the-art auto allocation algorithm, assigns your paper to a Wordvice editor with an advanced degree in the academic field of your paper. In the rare cases where an editing expert with the right research background is unavailable to edit your paper, we utilize our extensive network of academic contract editors to find the right proofreading professional for the job. We take almost as much pride in our 97.8% customer satisfaction rate almost as much as we do in the fact that most of our orders come from repeat business and referrals from satisfied clients.
    How do you select which editor will proofread my document?
    With over 150 editing professionals, we have experts across a wide spectrum of academic disciplines. This foundation of true expertise (and in most cases very extensive editing experience) allows us to confidently entrust documents to editors who are very familiar with the subject and/or field of the work they are editing.

    After we receive your order, the editing manager opens each file and evaluates the content. From there, it is assigned to the editor on our team with the most appropriate experience and qualifications relevant to the paper’s topic or subject area.

    Although we ensure that your editor will have experience in your general discipline, we cannot always guarantee that this person will be an expert in the narrower sub-discipline or have deep knowledge about contemporary research related to the topic. For example, if you submit a paper on molecular biology, we may pair it with an editor coming from the wider discipline of biology, but not necessarily having studied the specific sub-discipline of molecular biology.

    We believe that there is no substitute for subject-matter expertise, but that the foundations of good composition and expression are similar across academic disciplines. Good editing is evidenced in the results!
    Can I request the same editor I had before?
    You can choose the editor who completed your previous order(s) by selecting “Prefer” for that editor. Your project manager will then assign your new order to your preferred editor. However, please note that, depending on availability, your preferred editor may not be assigned to your order, especially with Express deadlines. In such a case, we will do our best to assign your work to the best available editor.
    Do you check for plagiarism? Will your service affect my plagiarism score or Turnitin score?
    Our editing services do not include checks for plagiarism, and therefore applying our service will not impact your plagiarism score or Turnitin score. Any files that you submit are kept secure and are never shared with outside parties without your express written consent.
    Can I receive a certificate of editing?
    Yes. We do provide a certificate of editing, which is available on the My Account page. First, locate your order requiring a certificate.
    Then, click “Documents” and then select “Editing certificate.” Please indicate the following information so that we can create your certificate:

  • Name of author(s)
  • Document Title
  • Issue Date
  • Your Email address
  • You can download the PDF and attach or print the certificate to meet your manuscript submission needs.
    Is your website secure?
    Yes. Our website is secured by an AWS Certificate and 256-bit encryption.

    Files uploaded through our website are stored on a password-protected server. Only your editor and the assigned project manager can access your file, and it will never be shared externally with anyone under any circumstances without your express written consent.

    Our service is 100% confidential and safe for clients anywhere in the world to use.

    Quality Guarantee

    How can I trust the integrity and editing quality of your service?
    Wordvice takes pride in the positive impact we have already made in the global research and publications community. We are an officially registered editing company operating in six countries and have served over 20,000 clients internationally. Our diverse clientele includes academics, researchers, professors, and graduate students, along with universities, hospitals, and research institutions on every continent (except Antarctica!). We feel that this success speaks for itself and evidences our leadership in the academic editing industry.

    If that doesn’t convince you, feel free to also view reviews from customers who have used our services. Even tech content publication Wired.com recently rated our admissions editing services the best in the field.

    When it comes to security in ordering and uploading files, we’ve got you covered. Our proprietary Order Manager system and Payment system use 2-step authentication; our ordering system is protected by 256-bit encryption; and we process all payments via PayPal (which accepts credit/debit cards), the most popular and secure payment gateway on the Internet. You can rest assured that the privacy and confidentiality of your documents will be maintained and that your work will never be compromised or shown to anyone beyond your editor and a small group of managing editors, all with strict NDAs.
    What if a reviewer or journal editor indicates language issues in my submitted manuscript?
    We provide a 100% guarantee that no objective language errors will appear in your revised document. If you received Standard Editing or Premium Editing and later received negative feedback regarding issues in grammar, mechanics, or formatting in the paper we delivered to you, please email us at edit@wordvice.com.

    Tell us as many details about the issue(s) as possible and kindly include the following information:
  • The document reviewed by the journal or institution
  • All reviewer comments in the text or in another file
  • Upon obtaining this information, we will evaluate your request and contact you within one business day with a solution. Please note that any changes made to a manuscript after it has been delivered by our editor, and that were later negatively noted by a journal editor, will not be the responsibility of Wordvice or its editors. We take every review case seriously and will do our absolute best to resolve any issues that may have arisen as a result of our editing and proofreading services.
    Do you offer a money-back guarantee?
    If you are unsatisfied with the service that you have received and can produce justification that the editing quality was substandard (e.g., language and punctuation errors, very low editing), we may issue a partial or full refund. Contact our project manager by sending an email to edit@wordvice.com.
    How can I file a complaint?
    If you are dissatisfied with the work of one of our editors, please contact us right away by emailing us at edit@wordvice.com. We will contact you within one working day and work together to find a suitable solution.

    Delivery and Turnaround

    How quickly can you proofread my document?
    We offer a variety of delivery times to meet the needs of your order. Choose from as little as 9 hours with express delivery to as long as 168 hours (7 days) for the lowest price.

    After uploading your document, you will be asked to choose between seven delivery deadlines:
  • 9 hours
  • 13 hours
  • 24 hours
  • 48 hours
  • 72 hours
  • 120 hours
  • 168 hours
  • * Quicker turnaround times will increase the per-word editing rate. See the Pricing page for details.
    Can you edit my document during weekends and holidays?
    Certainly! Our editors work remotely and often proofread and edit documents during weekends and holidays, wherever they are in the world. Your service period begins as soon as your payment is confirmed.

    If you select the 9-hour service on Saturday night, you will receive your edited document back early Sunday morning—we really do operate 24/7/365!
    How do I know whether my editor will meet the delivery deadline?
    Our editors have a near perfect record of meeting all deadlines for delivering thoroughly edited work. You can double check the deadline and the status of your order from the My Account page. You will receive a notification via text message and an email when your document is ready for pick-up.

    In the rare event that there is a delay with your order (e.g. due to technical problems), we will immediately contact both you and your editor to locate the issue and find the best possible solution. Having a great many qualified editors on our team means that there is always someone available who can get the job done right.

    File and Document Guidelines

    How can I calculate the word count of a document?
    You can determine the word count of a document in Microsoft Word by clicking on the "Word Count" function in the “Tools” heading or under the "Review" tab. Make sure that the word count matches that of the number of words to be edited in the document.
    I only want selected parts of my paper to be edited.
    If you would like only certain lines, sections, or pages of your document to be edited, clearly indicate (by highlighting or some other method) in the document which parts should be revised. Be sure to also include which parts should be edited in the instructions for the editor, and ensure that the word count matches the total word count of the selected text.
    What types of files can I submit for editing?
    We accept all Microsoft Word documents (doc, docx, rtf), as well as PDF and LaTeX files. However, we cannot edit LaTeX files directly and so we ask that you export or copy and paste your LaTeX text into a Microsoft Word document or other .rtf or .txt editor. Your editor will leave any programming commands intact. This way we can edit in Microsoft Word and apply Track Changes, and you can simply copy and paste the edited text back into LaTeX after accepting the revisions.
    Do you accept LaTeX files?
    We are unable to edit LaTeX files directly. However, if you export or copy and paste your LaTeX source code into a Microsoft Word document, we will leave any programming commands unedited. You can then review our changes in Word and copy and paste the text back into the LaTeX source code.
    Can I receive editing for either American and British English?
    Yes. During the ordering process, you will be asked to choose your preference of applying either American or British English. We will send your document to an editor who can competently edit using the English type your document requires.
    Which formatting styles can you apply to my document?
    Correct style formatting is crucial to your manuscript getting accepted into the journal of your choice. During the ordering process, you will be asked to choose whether you would like to apply a standard formatting style (MLA, APA, AMA, Chicago, Harvard, etc.) or a specific style or formatting rules used by your target journal. You may also choose not to apply a specific formatting style. Your editor will then apply your chosen style to all sections of your document, ensuring that rules regarding citations/references and all other conventions are followed correctly.
    My document is too big or I have multiple documents to upload.
    You can zip your files and upload as one. Or if you prefer, email us at edit@wordvice.com.
    I don't see any changes made to my paper. Did you edit it?
    All of our editors edit using Microsoft Word’s “Track Changes” feature, which displays all changes to your text and formatting or lets you view the final text without markups. To display edits applied to your work in MS Word, click on the “Review” tab in the menu and select “All Markup” in the “Track Changes” panel. To view changes to words, letters, and punctuation, be sure to check "Insertions and Deletions" in the “Show Markup” dropdown menu.
    How can I apply the revisions made by the editor?
    Of course, we cannot FORCE you to accept every single change your editor has made! You can accept or reject the changes made either 1) one by one, by right-clicking on each edit and choosing "Accept" or “Reject”; or 2) all at once, following the options in the dropdown menu and choosing “Accept All Changes” or “Reject All Changes.”

    Comments from your editor will appear in balloons along the right margin of the page. These comments are written to explain the nature of and reasons for the revisions, as well as to suggest better terms or expressions that you might want to consider instead. These comments are a main feature of our editing service and can serve as a valuable tool—not only to make your paper stronger, but also to clearly instruct you as a writer in ways to improve your writing in future work.

    We recommend that you read through all of the comments and changes made to your document. After reviewing, to ensure that you have removed all correction marks from the document, click on the "Review” tab and select the option "Accept All Changes in Document." This will remove all correction marks from your manuscript and save any remaining edits made.
    Can I send supplementary files to the editor as a reference?
    You may upload additional files to the editor to help them understand your work and how to approach the language editing. The simplest way to give your editor any reference materials or other supplementary information is to send them a message and attach your file. Be sure to clarify that these materials are not meant to be edited but are for reference purposes.

    Editing Service Features

    Would your editors rewrite my work?
    To avoid changing the author’s intended meaning or the voice of the work, our editors are instructed not to rewrite too much of an author’s original text. There may be some instances where an editor revises a sentence by rephrasing or rewriting it, and in such cases, editors will usually leave a comment explaining these revisions. However, please be aware that Wordvice is an editing and proofreading service and not a paper-writing service, and we thus do not offer rewrites of an entire document.
    I only want selected parts of my paper to be edited.
    If you would like only certain parts or sections of your document edited, please indicate clearly (by highlighting or some other convenient method) which parts should be revised. Be sure to also include in the instructions for the editor which parts should be edited, and ensure that the word count matches the total word count of the selected text.
    Do you offer word count reduction?
    Upon request in the instructions, our editor will reduce the total word count of your document by up to 10% of the word count in the originally submitted document. If you request that the text be reduced by more than 10%, this may be granted if the editor is willing and capable of reducing the text further. Please note that Wordvice editors are not obligated to reduce word count beyond the 10% maximum.
    Do you offer CV/resume editing for academic purposes?
    Our CV and resume editing is applicable to all kinds of documents used for applications, from graduate schools (academic CVs) to businesses (business resumes), to research positions at scientific institutions (professional CVs). Please indicate the specific service type you requireㅡsubmit professional CVs and resumes using our Business Editing service; submit academic CVs and other admissions documents using our Admissions Editing service. Include any instructions to the editor about how you would like them to revise your work. A brief explanation of the purpose of the document can help instruct the editor on how to edit your document to maximize its impact. (Write, for example, “This resume is intended for applying to staff positions at medical institutions.”)
    I don't see any changes made to my paper. Did you edit it?
    All of our editors edit using Microsoft Word’s “Track Changes” feature, which can display all changes to your text and formatting. To display edits applied to your work in MS Word, click on the “Review” tab in the menu and select “Final: Show Markup” in the “Track Changes” panel. To view changes to words, letters, and punctuation, be sure to check "Insertions and Deletions" in the “Show Markup” dropdown menu. Please note that the Track Changes feature is not available for PDFs or LaTeX files.
    How can I confirm the revisions made by my editor?
    Of course, we cannot FORCE you to accept every single change your editor has made! You can accept or reject the changes made either 1) one by one, by right-clicking on each edit and choosing "Accept" or “Reject” (you can also highlight some or all of the text and use these buttons) or 2) all at once, following the options in the dropdown menu and choosing “Accept All Changes” or “Reject All Changes.”

    Editor comments appear in balloons along the right margin of the page. These comments are meant to explain the nature of and reasons for the revisions as well as to suggest better terms or expressions that you might want to consider instead. These comments are a main feature of our editing service and can serve as a valuable academic toolㅡnot only to make your paper stronger but also to clearly instruct you as a writer in ways to improve your writing in future work.

    We recommend that you read through all of the comments and changes made to your document. After reviewing, to ensure that you have removed all correction marks from the document, click on the "Review” tab and select the option "Accept All Changes in Document." This will remove all correction marks from your manuscript and incorporate any remaining edits made.
    What should I do with the comments made by the editor?
    A key feature of Wordvice’s editing service is the editor’s marginal comments included in the revised document. These comments are intended to explain the reason for the revisions, break down grammar and mechanics rules, clarify unclear text, and suggest ways to improve the writing through rephrasing or vocabulary substitution. While authors do not NEED to follow these comments, it is strongly suggested that you read through all of the comments in order to get the most out of our editing service.

    Canceling and Changing Order Details

    Can I add or update instructions I want my editor to apply?
    After finalizing your order, details may not be changed (e.g., English type or word count) without incurring possible changes to your order processing time or requiring an editor to redo work they have already done. However, if you would like to add additional tips or instructions for your editor, you may contact them directly through the Order Details page.

    It is also helpful to send the project manager an email at edit@wordvice.com. The sooner our support team understands the issue, the faster they can notify the editor of any updates you would like to apply.
    How can I cancel my order?
    If you would like to cancel your order before you have received the edited work, please email us at edit@wordvice.com as soon as possible.

    If the editor has not yet begun editing your work, it may be possible to cancel the order and refund the entire amount paid. However, if your order has already been assigned to an editor for proofreading, it will not be possible to cancel the order.

    In such cases, our customer support team can contact the editor and ask them to discontinue editing. However, the customer will need to pay for the text the editor has edited up to that point (we can provide the edited text as proof of the amount done).
    I uploaded the wrong file. Can I replace it?
    After finalizing an order placement, documents cannot be deleted or replaced. If you would like to submit another version of your document (with only minimal differences between the documents in content/formatting), please contact the support team by sending an email to edit@wordvice.com.

    Please note: If the editor has already begun editing your document, you will be required to pay for any extra words that need to be edited (again, we can provide the edited text as proof of the amount done).
    I chose the wrong service type. How can I change it?
    After finalizing your order, details may not be changed without delaying the processing of your document until any extra necessary payments have been made to cover the new balance.

    To make any major changes to your order, please contact the project manager ASAP at edit@wordvice.com. The sooner our support team understands the issue, the faster they can notify the editor of any updates you would like to apply or help to process a new order.

    Editor Feedback and Messaging

    How can I contact my editor if I have a question or concern?
    The quickest and most efficient way to contact your editor to ask a question or make a request or change is to send a direct message at the bottom of the Order Details page. Note that clients are only allowed to send a total of three messages to their editors, so please consider this (as well as the editor’s time and schedule) when leaving messages and making requests.
    Can I send supplementary files to the editor as a reference?
    You may upload additional files to the editor to help them understand your work and how to approach the language editing. The simplest way to pass on reference materials or other supplementary information to the editor is to send a message to the editor and attach your file. Be sure to clarify that these materials are not meant to be edited but are for instructional or reference purposes.
    Can I receive additional feedback from my editor after my paper has been edited?
    If you have any questions or comments for your editor after receiving your completed document, you may send them a message through the direct messaging system. While most editors will gladly answer your questions and make very minor corrections or changes to finished work, please note that editors are not being compensated for any additional work applied and are under no obligation to perform re-edits of the work (unless there are language or punctuation errors present). If you have added to or changed your work in any way and would like to receive additional revision, we encourage you to submit your document for Second Look editing at a discounted rate of 30% off the Standard Editing price.

    Submitting Documents for Re-editing

    How do I get free re-editing for my Premium order?
    Wordvice’s Multi-Revision Academic Editing Service allows authors to receive multiple revisions of their manuscripts. Repeated editing of the original document is available for up to one year (365 days) after receipt of the initial order.

    You may receive revision of new versions of the original document with up to 20% of the text altered (i.e., editors will not edit a new or heavily revised document, but rather one with only 20% or less of the text altered). Premium Editing also includes additional re-editing services, which you can learn about here.
    How do I submit my Standard Editing order for re-editing?
    Submitting your work to an editor for additional revision is easy and is a good choice for authors of manuscripts, dissertations, and other academic documents that are in the revision stages.

    We provide a 30% discount on all papers submitted for re-editing. Document(s) must be submitted no later than 21 days after revision of the initial work was completed. Although our Standard Editing service does not include re-editing or any additional revision services after the final product has been delivered, re-editing can be applied in instances of objective language errors in the text, including errors in syntax, grammar, spelling, punctuation, mechanics, or formatting. To request re-editing, go to “My Account” and click on the order you wish to have revised again. At the bottom of the page, you will find a field where you can upload the document you wish to have revised. Please see the terms of re-editing on our Pricing page.

    Technical and Account Issues

    How do I calculate the word count of a document?
    You can determine the word count of a document in Microsoft Word by clicking on the "Word Count" function under the “Tools” heading or under the "Review" tab. Make sure that the word count matches that of the number of words to be edited in the document.
    I forgot my account password.
    If you cannot recall the password you created to log into your Wordvice account, click “Lost your password?” at the bottom of the login box. Enter the email address associated with your account, and a link will be sent to that address that you can use to reset your password.
    How can I delete my account?
    If you would like to permanently delete your account from our records, send us an email at edit@wordvice.com. If possible , let us know a bit about why you are leaving us.
    How can I receive an invoice?
    To receive your invoice for PayPal or another method of payment used, simply visit the My Account page and click on the order number/document for which you require an invoice. If you are having difficulties locating or downloading your invoice, send an email to edit@wordvice.com.

    Pricing and Payment

    What are your prices for editing and proofreading?
    Our prices are determined using per-word rates that are based on word count, service level (e.g., Standard, Premium, Two-Editor), and turnaround time. Enter your word count into our pricing calculator and receive an instant quote and delivery deadline for your document.
    What types of payment do you accept?
    We accept PayPal, PayPal Credit, and any debit or credit card with a Visa, MasterCard, Discover, or AmericanExpress logo. We use a secure payment gate to process all credit card transactions.
    Do you offer a money-back guarantee?
    If you are not satisfied with the service that you have received and can produce justification that the editing quality was substandard (e.g., remaining language and punctuation errors, very light editing), we may issue a partial or full refund. Please email us at edit@wordvice.com if you feel that you are entitled to a re-edit of your work or have any additional questions.

    Affiliate and Partnership Information

    Do you offer partnerships with other entities (businesses, schools, publishers, journals, etc.)?
    Wordvice has partnerships and affiliations with dozens of clients at institutions, universities, and medical centers internationally. We tailor our ordering and service features to the needs of our VIP clients and provide several options for reciprocal advertising services, including content sharing, backlinks, and APIs. For more information on partnerships with Wordvice, please send an email to content@wordvice.com.
    How can I get a free sample of your editing services?
    To demonstrate our superior editing quality and expertise to potential institutional and VIP clients, or to clients submitting lengthy works, we provide a short (~500 words) free sample edit, applying the service features of our Standard Editing service.

    If you are interested in receiving a free sample, please take the following steps:
    1. Create a Wordvice user account by going to our Join page. Fill out your user details and let us know what kind of editing service you are seeking and in which academic field.
    2. Contact us via the email address you used to create your account and let us know that you would like to receive a free editing sample. Include information about your requirements, such as the length of your work to be submitted, an estimate of the number of documents you would like to have edited, and any other pertinent information.
    3. We will send a copy of our sample to your email address. All we can ask is that you take your time in reviewing the work of our highly qualified editorsㅡthe results will speak for themselves.

    Employment Information

    How can I work at Wordvice as a freelance editor?
    Wordvice is always looking for capable and qualified freelance editors. Our expert editors live and work all over the world and enjoy the freedom and flexibility that comes with remote work. We accept only editors with extensive experience and an advanced degree (preferably a master’s, doctorate, or equivalent degree) and a willingness to learn and apply our time- and client-tested approach to revision and feedback. To apply and take our sample editor test, please visit https://wordvice.com/career/. Click on “Freelance Editor” or the relevant position to which you are applying and follow the application instructions.