FAQ

General Questions

Q: Why is Wordvice the best service for me?

Our editors are scholars like you, with the added advantage of years of valuable editing experience. Because many of them have had direct experience with the publication process, they understand the scrutiny your manuscript must undergo.

Each proofreader and editor is carefully selected to work on your assignments based on their familiarity and expertise in the subject area that most closely aligns with your document. Editors are trained to carefully analyze your paper to clarify your writing (including fixing grammar, spelling and mechanics errors, enhancing language use, and reshaping sentences for natural communication) and make sure that your polished research paper allows publishers and peer reviewers to assess your work for its merit and not be distracted by any language issues.

We know that you face many academic pressures as a research scholar. By trusting Wordvice editors with your manuscripts and essays, you can be assured that one of the most important aspects of your academic career—submitting a compelling essay for admissions or a manuscript for publication—will be in safe and professional hands.

Q: Who is editing my document?

All of our expert editors are native English speakers with advanced degrees (PhD and Master’s degrees) and many years of experience editing academic and admissions documents. Once you complete an order, our Order Manager system will automatically select a list of editors with the most relevant expertise, and our customer service team will choose the right editor for your document from this list. Once the revisions have been completed, our Quality Assurance Team will conduct a final review before delivering your document. You are also able to communicate directly with your editor throughout the process and to give them a review score and add comments about your satisfaction with our service.

Q: What does the proofreading and editing service include?

We tailor our services to fit your needs. When you submit an order with us, our customer care team examines your specific comments, document type and desired turnaround to match you with the best editor. Our services include:
- Proofreading (grammar, spelling and punctuation)
- Terminology and language use
- Concise writing (word count)
- Coherent logic
- Clarity
- Style
- Substantive feedback on topic development
- Formatting to conform with applicable style guides

Q: Do you check for plagiarism?

No, we do not check your document for plagiarism. However, please note that plagiarism of any kind on any document—admissions, academic, business, or other—is strongly discouraged and can ultimately result in serious punishment by your college, university, company, or research institution. While we will revise any draft you provide us, ensuring factual accuracy and avoiding plagiarism is solely the responsibility of the author.

Q: Can I communicate with my editor while he or she is proofreading my document?

Yes, we have a built-in chat function on our website. Once you place an order, you can click on the button in the top-right corner of your screen and begin typing into the chat box. Messages will be automatically delivered to your editor. This eliminates the hassle of emailing back and forth throughout the editing process.

Q: Can I leave comments for an editor about specific parts of my document?

Yes, you can, and we highly encourage it! To leave a comment in a Microsoft Word document, highlight the information for which you would like to leave a note. Then click “Comment” under the “Insert” heading and type in the message you would like to leave the editor.

During the ordering process, you may also include detailed comments about which parts of your document you would like the editor to pay special attention to or to avoid revising entirely.

Q: Will my writing be kept confidential?

Yes, any document you submit to us will be kept edited in strict confidence. We ensure that your documents are only accessible by your assigned editor, our Quality Assurance Team and our Customer Care Team. All of our editors have signed a non-disclosure agreement. Therefore, your written work is guaranteed to stay private and protected. [See our privacy policy.]

Q: Can I make changes after submitting my document?

While your document is being processed, it will not be possible to make substantial changes. However, if the changed sections do not increase the word count of your document and are not excessively long (no more than 3-5 sentences), you may include a comment to the editor to insert and revise some text. This includes changes in language, formatting guidelines, and other minor changes. Please note that the editor may be quite busy editing your paper and those of other clients—the sooner you notify your editor, the more likely he or she will be to see your message and make the requested changes.

Once the revision has been completed, editors are not obligated to honor additional requests to change the text. (However, authors will still be allowed to ask their editors questions about revisions and to request slight alterations to their revised document.)

Q: Can I cancel my order?

Once payment is submitted, it is not possible to cancel your order. However, if you have ordered but have not yet proceeded to payment, and if your editor has not begun the revision process, you may contact the project manager at edit@wordvice.com and explain your situation. There is no guarantee that cancellation will be possible, but if the editor has not begun the revision process, it may be possible to cancel the order. Please act swiftly to avoid any complications in the process, and always double-check the details of your document before confirming an order.

Q: Why has my order been canceled?

Your order may have been canceled due to one or more of the following reasons: (1) incorrect word count; (2) document access issues; or (3) your document was not in English. If your order has been canceled, you will be contacted by our Customer Care department for payment adjustment (in the case of incorrect word count) or refund. If you have specific questions about your canceled order, please contact Customer Care by sending an email to edit@wordvice.com.

Q: What are your hours of operation?

Our editors are located around the world and thus your document may be undergoing revision at any time of the day or night. Please take this into consideration when sending a message and awaiting reply from the editor.

Our Customer Care department (edit@wordvice.com) is open 24/7 to handle any issues that may arise.

Technical Issues

Q: How do I calculate the word count?

You can determine the word count of a document in Microsoft Word by clicking on the "Word Count" function in the “Tools” heading or under the "Review" tab.

Q: What types of files do you accept?

We accept all Microsoft Word documents (doc, docx, rtf), as well as PDF and LaTeX files. However, we cannot edit LaTeX files directly and so we ask that you export or copy and paste your LaTeX text into a Microsoft Word document or other .rtf or .txt editor. Your editor will leave any programming commands intact. This way we can edit in Microsoft Word and apply track changes, and you can simply copy and paste the edited text back into LaTeX after accepting the revisions.

Q: How do I see changes made to my document?

Our editors use track changes in Microsoft Word to clearly show where edits and suggestions have been made. To view the history of changes made to your document, open your document, click the "File" menu, and select "See revision history.“ You will be able to accept and reject changes item-by-item or to accept all changes simultaneously.

Pricing and Payments

Q: What types of payment do you accept?

We accept PayPal, PayPal Credit, and any debit or credit card with a Visa, MasterCard, Discover or AmericanExpress.

Q: Where can I find my invoice?

With PayPal, you will receive an automatic invoice. If you use another payment method and need an invoice, please send us an email.

* For further details please visit the Terms & Conditions page and Contact Us for more questions.

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